After Allison Marks dropped her dog Colby Jack off at a Chesterfield County Petco for the grooming session, she called the store because no-one contacted her to say the appointment was over.
An employee told her to meet the Petco's assistant manager at an animal hospital and a veterinarian informed her that Colby had probably died of heat stroke when she arrived.
The manager said Colby had been left in a heated drying cage by accident after the groomer departed to attend a graduation and forgot about the dog, according to Marks.
The dog was so hot that his body temperature was still more than 105 degrees an hour after his death, according to WTVR.
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| RIP sweet Colby |
Marks said: 'He's been going there since he was a puppy. You can't replace a dog like that. He was the most lovable dog ever.
'It sickens me that they can let something like this happen. How could he not suffer? He was in a cage for God knows how long.'
The devastated mother, who said it was the worst day of her life since her husband's death, was told the heated dryers cut off automatically after 15 minutes.
She posted on Facebook that her 'sweet baby' had been taken away 'too soon thanks to Petco'.
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| Colby was so hot that his body temperature was still more than 105 degrees an hour after his death |
Although the manager and other employees were kind to her after Colby's death, Marks said she is still planning to file charges and wants to 'get justice for Colby'.
Marks added: 'It's like losing a child. I don't want anyone else to go through what I'm going through.'
Chesterfield Animal Control is investigating as well.
The groomer who was in charge at the time of the incident has been suspended, according to WRIC.
'All of us at Petco are heartbroken by Colby's passing,' the company said in a statement on Sunday.
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| This isn't the first time an animal has died while under the care of a grooming business such as Petco |
'The health and safety of pets is always our top priority and we take full responsibility for all animals under our care.
'We are taking immediate action to investigate and understand the situation. Our thoughts are with Colby's family at this difficult time.'
Marks' daughter Melody Newman said her family is still in 'complete shock' about Colby's death.
(Daily Mail - June 1, 2015)
Related:
- Petco employee fired after rough grooming video goes viral
- Alleged Animal Abuse at Dog Grooming Businesses
- 8-lb Maltese killed by groomer last month; no one doing anything about it
- No charges out of dog death at groomer's
- 'Perfectly healthy' cat dies suddenly at pet grooming center - and staff cremates it BEFORE owner can find out why it died
- Dog choked to death while getting nails trimmed at Mishawaka PetSmart
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