Terah Leder started to record video on her phone.
"I was trembling, freaking out. I couldn't believe what I had just seen," said Leder.
The video lasted just over two minutes. In it, Leder says, you can see a groomer handling a dog aggressively as the fur was trimmed around its head and neck.
"It was crazy," said Leder.
Finally, she couldn't stand it any longer and she banged on the glass and began yelling at the woman who was abusing the little dog.
After explaining to management what happened, Leder then waited outside for someone to come pick up the dog.
THIS WOMAN IS A HERO
"If that were my dog I would want to know that that happened to her," said Leder.
She didn't know who the owner was. She waited an hour before Brooke Vowers exited the store with the dog.
Vowers had dropped off Boo hours before and had no idea anything unusual had occurred. She said she was stunned when Leder told her what she saw.
"I was like, 'Are you kidding?' Just kinda like confused, you know?" said Vowers.
Only later did Vowers watch the video. She then posted it to Facebook where it went viral.
"That was just a tidbit of the video. I'd hate to think what would happen in four hours," Vowers said. "The fact that that could happen to anyone else's dog is just concerning to me."
Vowers says watching the video of the way her two-year-old Shih Tzu was treated makes her sick.
"If this happened to my dog, it probably happened to other dogs, and I don't want it to happen to future dogs," said Vowers.
She is thankful, however, for the kindness of this stranger who spoke up for her furry friend. Without that, she says, no one might ever have known what happened.
We've tried repeatedly and unsuccessfully to reach the groomer.
PetSmart was quick to respond when we began asking about this incident. A spokesperson said the treatment is "completely unacceptable and will not be tolerated".
That employee has been fired, the company added.
There is no criminal investigation at this time.
ABC11 NEWS CLIP:
(ABC11 - February 03, 2018)
PETSMART horror stories:
- Ohio: Painesville family devastated after dog dies following routine grooming appointment at PetSmart
- Indiana: Dog strangled to death while getting nails trimmed at Mishawaka PetSmart
- California: PetSmart Groomer, Juan Zarate, Arrested on Suspicion of Animal Cruelty After Dog Dies
- Illinois: PetSmart sued after woman says she was attacked by a dog inside store
- New York: Woman's Great Pyrenees attacked by a pit bull while leaving Petsmart
- Georgia: Man stabs pit bull inside PetSmart to save his Westie
- Georgia: PetSmart stabbing shows that the humane society repeatedly dragged this pit bull into public settings despite knowing it had issues with other animals
- Georgia: Boy recovering from bite to face by Pit Bull at PetSmart
- Massachusetts: Cliff Gardner tells PetSmart groomer his Pit Bull mix is "sweet as can be" so she removed its muzzle. Then it attacked her.
- Pennsylvania: Bichon named Brewster is mauled to death by a pit bull at PetSmart after being dropped off for grooming
- Massachusetts: Pit Bull mix that attacked PetSmart groomer had previously attacked an elderly woman, BREAKING HER ARM - yet Police Chief Peter Wack refused to order the dog euthanized. I smell a lawsuit coming!
- Arkansas: Little Bichon named Brewster mauled to death by a Pit Bull while at PetSmart. Anna complains that we were told it was a Pit Bull, calling it "breed shaming". Seriously.
- Washington DC: "My little poodle Lucky was attacked by a Pit Bull" at PetSmart
- New Jersey: PetSmart employees accused of dumping dead English Bulldog at the vet ‘like garbage’
- California: 'Perfectly healthy' cat dies suddenly at pet grooming center - and staff cremates it BEFORE owner can find out why it died
- Canada: No charges out of dog death at groomer's
- New Jersey: Bordentown pet groomer charged with animal cruelty in dog death
- Canada: Dog groomer accused of abusing animals
- Rhode Island: Cranston pet owner claims groomer hurt her dog
- Louisiana: Owner of Slidell pet salon charged with animal cruelty
- Pennsylvania: Chalfont dog groomer waives hearing on animal cruelty
- Canada: Calgary dog groomer charged with animal cruelty
- Louisiana: Animal Cruelty trial postponed for pet groomers Michelle Jeanmard and her daughter Sheri Dugas
- Ohio: Family Devastated After Dog Dies at Groomer’s
- Florida: "I hope they can forgive me one day for not saving them" Owner blames herself after groomer allegedly leaves her dogs to die in hot car
- Hawaii: Petco employee allegedly cuts off dogs ear, glues it back on
- Missouri: 8-lb Maltese killed by groomer last month; no one doing anything about it
- Georgia: Alleged Animal Abuse at Dog Grooming Businesses
- Georgia: Petco employee fired after rough grooming video goes viral
- Iowa: Police say vet employee Lucas Van Orden viciously beat and kicked Corgi
- New York: Facebook pet owner warns against taking your pets to be groomed at PetSmart
- Georgia: Pit bull attacks dog and its owner at Georgia PetSmart
- Arizona: Scott Beadles suspected of stomping small dog to death at PetSmart
- Texas: Owner claims dog gets staples after attack at PetSmart
- Ohio: Painesville family devastated after Newfoundland dies following routine grooming appointment at PetSmart
- Virginia: Family dog died 'after Petco groomer left him in 105 degrees heated drying cage while she went to her graduation'
- Michigan: Rottweiler that bit 7-year-old at Petco adoption event will be put down
- Rhode Island: Pug named Ollie dies during grooming appointment at Petco, investigation underway
- Illinois: Woman's beloved Maltipoo is 'attacked and killed' by an unleashed dog while they were visiting Santa at Petco
- Texas: Police officer shoots pit bull to save small dog being attacked inside pet store
- Arizona: Family finds dog dead, hanging in mobile pet grooming van. Groomer was high on drugs, they say
|In the video, it appears that she punches |
the dog several times when it
innocently it pulls its paw away from her.